Most consultancies sell a deck. This practice sells an operation: specs, costings, training, and — where it applies — the guest and staff systems that keep the room answering when the floor is full. The sequence is short on purpose.
Approach
Finished when the team can run it.
One operator on every engagement. Built from the food, the room, and the staffing you actually have — not from last year’s trends. The same doctrine covers beverage programs and Neat AI.
1 · A call, not a discovery invoice
Fifteen minutes. The concept, the timeline, what is not working. If it is not a fit, you leave knowing that. If it is, you get a written proposal — scope, timeline, fee — before anyone is on the clock.
2 · Fixed scope before anything starts
Opening programs run 12–16 weeks. Refreshes 6–10. Prep-lab 8–14. RTD 14–24. Advocacy per campaign. Advisory monthly. Neat AI is scoped the same way: named modules, named deliverables, no open-ended “phase zero.”
3 · Built from the room
Menus come from the kitchen, the architecture, and the guest — not from a borrowed list. Guest systems come from the questions you already get and the voice you already have. If it does not survive a Friday, it does not ship.
4 · Costed, specified, written down
Every drink has a pour-cost target. Every SOP has an owner. Every AI answer has a source. Prep is treated as infrastructure, not spectacle — a rotovap that does not pay for itself stays in the catalog; a chatbot that invents hours does not go live.
5 · Training in the building
In-person where the drinks are. On the tools where the messages are. Train-the-trainer so the next hire is not a consultancy event. The team gets called by name in the audit a year later.
6 · Handoff the house owns
Recipes, costing sheets, prep workflows, training documents, prompts, and knowledge bases — yours. The bar should not depend on the consultant after the consultant leaves. Neither should the inbox.
Two practices
Same operator. Different deliverable.
Next step
Fifteen minutes usually answers it.
Tell us the room, the timeline, and what is not working.